Shipping & Return
Shipping & Return Policy
- Processing Time: Orders placed before 4 PM EST (Monday to Friday) are shipped the same day. Orders placed after this time will be shipped the next business day.
- Shipping Carriers: All orders are shipped via Canada Post and USPS.
- Shipping Times & Costs:
- Canada: Free shipping (2-8 business days, untracked).
- USA: $9.99 CAD (7-14 business days, untracked).
- International: $14.99 CAD (8-16 business days, untracked).
- Tracking: At this time, all packages are shipped without tracking.
Our warehouse is located in Quebec, Canada.
We accept returns on unworn, unused, and undamaged products within 14 days of the customer receiving the order.
- Customers are responsible for return shipping costs.
- A 10% restocking and handling fee may apply.
- To initiate a return, please contact our customer support team before sending any items back.
Certain items cannot be returned for hygiene and safety reasons, including:
- Health care products
- Massage and wellness products
Final sale items are non-refundable and non-exchangeable.
If you have any questions regarding shipping or returns, feel free to contact us.
Get in touch with our team!
For inquiries, support or comments you can email us at [email protected]
It is also possible to use our contact form here.